Shipping & returns

Shipping & Delivery:

All items are shipped from our store once the order processing and order packaging is completed. Hobby Creations PTY LTD staff will process all the orders within 2-3 business days ready for shipping. 

Standard methods of shipping:

Australia Post (Regular) Australia Post (Express) 

Free Freight:

Free freight applies to online orders over $100.00 which are of standard size/weight being delivery within Australia. The free freight option is not available for Express postage or Bulky/Dangerous goods.***Courier delivery will be quoted for such items.

**Estimated delivery/processing time:

Carrier Delivery Times ** Processing Times
Aust Post Regular 3 - 5 Business Days 3 - 5 Business Days
Aust Post Express 1-2 Business Days *Same Day

 

 

 

 

* If processed before 1:00 PM EST

** Estimated. Unfortunately Hobby Creations PTY LTD cannot control transit times for the shipping carriers. The tracking number is provided by the shipping carrier themselves and is for your order, which should show the estimated delivery time. Please note that the transit times are subject to change by the carriers. Please allow some time for the carriers to update their information.

***Due to the nature of flammable items and dangerous goods policy, items such as Lipo Batteries,Paints,Glues and Nitro fuel cannot be sent regualry through Australia Post. These items will need to be sent by a Courier via ground. Also, Bulky items which are outside Australia Post limit sizes are to be posted via Courier or Picked up in-store. If you intend to purchase such items, please contact [email protected] with your order requirements and we will get back to you with a quote for delivery through a Courier.

 

Return(s) & Replacement(s):

Exchange(s)

We will accept merchandise(s) for exchange that was purchased in-store or through our website.

Exchange is available on manufacture defect item(s), per defected merchandise may be exchanged within 15 days after order was placed. We reserve the right to deny exchange merchandise(s), if we in our opinion deem that the merchandise has been used (any sign of wear and tear), crashed, abused, misused or modified in any form, or has been damaged by water, dust or other contaminants. On remote controlled merchandise, we strongly suggest you to test your merchandise functioning with its remote control before start using it. We may also request photo(s) of the merchandise before issuing an exchange. See Return(s) for details on how to return merchandise.

Exchange is also available on upgrade(s)* within 15 days after order was placed. Upgrades are ONLY available on equal or lesser value. See Return(s) for details on how to return merchandise.

* Merchandise should be UNOPENED in order to be qualified for upgrade. We will not accept item(s) that have been glued, adjusted or tampered with from its original form upon arrival.

Refund(s)

Unopened Item(s) returned for refund(s) must be returned within 30 days after order was placed. There will be an additional 25% restocking fee charged to any item(s) returned for a refund. The restocking fee does not apply for exchange(s). Replacement order(s) are not eligible for refund(s). See Return(s) for details on how to return merchandise.

Return(s)

Defected Merchandises wishing to be returned must accompany all manual(s), accessories, and all other item(s) in its original packaging and fully intact. Returned merchandise(s) must be received by us first before we will process and ship-out any replacement(s),

Hobby Creations PTY LTD cannot be held responsible for any lost shipment of returned merchandise(s) during the shipping process. The customer is responsible for return shipping cost to send the return merchandise(s) back to our facilities. For returned merchandise that is found to be genuinely defective (manufactures’ defect), we will ship-out replacement(s) free of charge. If the customer has requested an upgrade, shipping both ways are customer’s responsibility and should include a return label with return package.

 

Pricing & Promotions:

Hobby Creations PTY LTD reserves the right to change or modify all pricing and promotions without notice or obligation. We are not responsible for typography or photography errors. Shipping charges are non-refundable and customer will be responsible for return shipping costs. We reserve the rights to refuse service to anyone.

 

Warranty & Disclaimer:

All remote controlled products should be handled with great care. The user is required to read all instructions, mauals and follow the manufacturer’s guidelines. We do NOT accept any responsibility for improper installation of our products and crash damages; pre-flight procedures and methods should be taken prior to take-off to check the functionality of all components.

The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection to all items sold by Hobby Creations PTY LTD.

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